Question 1

How do I place an order?

Accepted Answer

Choose your items in the shop and follow the checkout steps. Available options and next steps are shown before you submit your order.

Question 2

Are your mochi donuts really gluten-free?

Accepted Answer

Yes! We operate out of an exclusively gluten-free kitchen, meaning no gluten-containing ingredients (wheat, barley, or rye) ever enter our space. This eliminates cross-contamination risk, making our treats safe for those with celiac disease, gluten intolerance, or wheat allergies.

Question 3

Where and when is pickup?

Accepted Answer

Available pickup choices appear during checkout. The confirmed location, date, and time will be included with your order details.

Question 4

Do you offer delivery or shipping?

Accepted Answer

No, we currently do not offer delivery or shipping. All our mochi donuts are made fresh the same day we sell them, so pickup is required to enjoy them at their best! You can get your Mochi Mia fix via porch pickup on Fridays or by visiting us at the St. Philip's Plaza market on Saturdays and Sundays.

Question 5

How can I pay?

Accepted Answer

Available payment methods are shown before you complete checkout and are summarized in your order confirmation.

Question 6

Can I change or cancel an order?

Accepted Answer

Use the contact details in your order confirmation to ask about a change or cancellation. What is possible may depend on the order status and timing.

Question 7

Where can I find ingredient and allergen information?

Accepted Answer

Check the product details for available ingredient and allergen information. Contact us before ordering if you need clarification about a specific item.

Question 8

Where can I find Mochi Mia?

Accepted Answer

You can find us at St. Philip's Plaza every Saturday and Sunday at the weekend market.

October – April: 10 AM – 3 PM
May – September: 8 AM – 12 PM

Question 9

Do you offer pickup outside of market days?

Accepted Answer

Yes! We may offer porch pickup on Fridays and Saturdays, availability varies. Subscribe to our text notification and check our social media or website for updates.

Question 10

Can I place a pre-order?

Accepted Answer

Yes! We accept pre-orders for porch pickup on Fridays or market pickup on Saturdays and Sundays at St. Philip's Plaza. Ordering windows are limited, so be sure to subscribe to our text alerts for the latest flavor drops and pre-order windows!

Mochi Mia

FAQ

Frequently Asked Questions